Maintaining Educational Values
US University of Technology, Science and Arts will place high standards of professional ethics at the heart of all its undertakings. In this regard, the Institution undertakes that the welfare of students will be the pivot around which policies and management practices revolve. The Institution will design and maintain high professional standards not only in the marketing of its services but also in the provision of educational services, such measures as will safeguard the educational interests and welfare of students.
Promotion and Marketing of courses
The Institution will, as part of its strategic drive, design a promotion and marketing policy. However US University of Technology, Science and Arts will ensure professionalism and integrity will underpin all activities to market its educational products. The Institution will further ensure that accuracy and student satisfaction are maintained throughout the application process and during a person’s time enrolled as a student.
Values relating to Students
The Institution believes that probity and accountability in dealing with its students or prospective students is a prerequisite for success. In this regard such values will be maintained and will form a core part the Institution’s statement of values.
Students and prospective students will require accurate information to make decisions. For this purposes, the Institution will not deliberately give inadequate or misleading information on its learning programmes or other services.
In all advertising and public communications, the Institution will avoid untruth, concealment and overstatement about its programmes and achievements.
The Institution acknowledges the dangers of unmerited financial inducements. Therefore the Institution will avoid recruitment practices that involve the offer of improper financial or other inducements to students.
The Institution will make all reasonable attempts to deliver learning programmes and support services to meet the individual needs of students, efficiently and effectively to accepted quality standards, and will take reasonable steps to rectify any shortcomings in the service delivered.
In its provision of learning support, information, advice and guidance offered to students the Institution will be impartial and guided by the best interests of the student.
The Institution will maintain complaints and appeals procedures. The Institution will publish details of its complaints and appeals procedures. It will deal with all students with equal care and respect.
In handling complaints the Institution will ensure that complaints are dealt with fairly, openly and efficiently.
US University of Technology, Science and Arts will always operate within the parameters of the Laws of United States of America within the requirements of the law, and in accordance with relevant Data Protection legislation, the Institution will maintain the confidentiality of information on individual students. US University of Technology, Science and Arts will provide sufficient accurate information to students, which set out the total costs/fees to students and the objectives, assessment procedures and competency standards and outcomes to be achieved by the students. These will include:
Copy of the Code of Ethics
Admission Procedures & Criteria
Student Handbook
Course Handbook
Refund Policy
Details of all Fees and Costs incurred in a course
Grievance/Appeal procedure
Support services including facilities available
Promotion and Marketing of courses
Web Marketing
US University of Technology, Science and Arts will market its educational products with integrity, accuracy and professionalism ensuring that student satisfaction is maintained throughout the application process and during their time enrolled as a student.
Enrolment/Recruitment
US University of Technology, Science and Arts will conduct the recruitment of students at all times in an ethical and responsible manner. Recruitment will rest on an assessment by the institution of the extent to which the stated competency standards and outcomes of the course are likely to be achieved by the applicant given his/her qualifications, proficiencies and aspirations. This assessment will be made by appropriately qualified staff. Acceptance onto courses will comply with all equal opportunity legislation.
Refund Policy
US University of Technology, Science and Arts has a refund policy in place, which is fair and equitable. The policy contains guidelines for guaranteeing the refund of fees to students.
Learner Grievances/Appeals
The Institution will work hard to ensure that students are satisfied at all times. However the Institution acknowledges that, as a human institution, grievances may sometimes arise. In the event of a grievance the student is, as a matter of procedure, first required to submit details of the matter in writing to the Director of Studies. Every effort will be made to settle the grievance internally, in a fair and equitable manner, to the satisfaction of interested parties.
In the event that the matter cannot be settled internally, the student will be advised of an appropriate legal body where they can seek further assistance should they so wish.
Guarantee
US University of Technology, Science and Arts guarantees to honour any representation made in this Code of Practice.
